Frequently Asked Questions

Everything you need to know about your new favorite plush companions.

How long does shipping take for my Pals Plushies order?

Standard shipping typically takes 5-7 business days within the domestic United States. International shipping can take between 10-21 business days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return your plushie in its original condition and packaging for a full refund or exchange.

Are Pals Plushies safe for children?

Absolutely. All of our products are made from high-quality, hypoallergenic materials and undergo rigorous safety testing to meet ASTM and CE standards for all ages.

How do I clean my plushie?

To keep your plushie in pristine condition, we recommend spot cleaning with a damp cloth and mild detergent. For deep cleaning, place the plushie in a mesh laundry bag and use a cold, gentle machine cycle, then air dry.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.